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Question 1
A potential client requests information on coaching. Describe, using examples, how you would respond. Consider the what, how and why of aspects such as – Information provided, needs assessments tools, coaching agreement. Keep in mind the LCA Code of Conduct.
Coaching is a partnership between a coach and a client. In this relationship, the coach works with the client by asking relevant and thought-provoking questions and using tools and processes to assist the client in realizing and enhancing their personal and professional potential. Coaches partner the client by helping them to recognize their current reality and looking at options to help them move forward (Allen,2016).
Coaching focuses on helping the client to identify a direction that they perceive as valuable and meaningful which will ultimately lead them to their desired goal. The coach empowers the client along the way so they may realize their own answers. The aim is to accelerate the client’s journey towards the goal they wish to achieve in the future at a phase determined by the client.
Coaching differs from mentoring and counseling or other similar services. In coaching the client sets the agenda they wish to discuss and take personal ownership and accountability for actionable outcomes with supportive encouragement from their coach. The documents that are used by us for the enhancement of coaching practices are the client information sheet. The next tool that will be used by us is the brainstorming sheet, which is used to brainstorm the ideas. (Refer to Appendix 1 for this section.)
Question 2
Describe how you would create a safe and supportive coaching environment. Include the following:
For the conducive coaching session, the environment needs to be free from distractions irrespective of whether the session is held face to face, in a group session, over the phone or via Skype. The coach needs to check in with the client to ensure the client is comfortable and has the necessary tools for the session. The coach also needs to discuss any possible interruptions or distraction that may occur during the session with the client. The concept of Trust must be there between the coach and client is must in the coaching sessions.
For creating trust and confidence coach has to bring determination in a client at the very first meeting by sharing of experiences that create the positive impact on the client (Hosseini,2016). The coach must possess the quality of patience as adults take the longer time in the learning process, because of pre-learning beliefs, so the coach has to accept them in that way by respecting their culture and values. The coach can also use nonverbal communication gestures like maintaining eye contact with warmth and concern.
Providing gestures which will grab the attention of client and make the coaching material more interesting. The statement given by the Tibetan Art of living depicts that the mental energy will be converted into words, which means that the coach has the ability to understand the thoughts of the client, by converting them in the way of response that is attained from the client.
Question 3
Discuss the GROW Model in terms of its underlying principles and effectiveness. Use examples and demonstrate your knowledge of the following:
The GROW model is the simple model which is used for setting of goal and problem-solving. It was developed in the UK and is extensively used in the corporate coaching’s. GROW model stands for (G) Goals, (R) Reality, (O) Options and (W) Will. These four stages of the model create the awareness and understanding of the individual (The GROW Model, 2018).
We will discuss an example to understand the concept of GROW model in the coaching sessions. This example helps the executive to attain the goal of team leader. Rami is the entry-level executive in an organization, but she wants to be the team leader. To becoming the team leader is her Goal which is termed as a SMART goal. For the attainment of Goal, the coach has to initially identify the skills that are needed for the role of team leader. For that we have to do the brainstorming of the skills of Rami. As a coach, after brainstorming of her skills we will identify that she is lacking in some skills that are needed as the team leader.
She needs more experience in terms of managing people and dealing with overseas customers. For getting the experiences she needs to lead the small team, and as her coach or manager, we will offer her a small project (Griffiths, 2015). Finally, the role of Coach is to establish the will, so that she can undertake the small project with due responsibility. After three or four months as a coach, we will review her progress, that how much efforts she has provided as a team leader. So that we will offer the higher position to her as the team leader of the large team that helps her in attainment of goals.
Question 4
Discuss the statement” a coaching relationship is based on communication. Use examples and demonstrate your knowledge of the following:
Effective coaches are the one who is self-motivated for their goals in terms of improvement of practices, and can openly answer questions by evaluating the performance of the team. In order to improve the practices of others, coaches have the power of convincing them, for making changes of betterment (Serrat2017) and all this will be attained by the use of effective communication.
Coaches can only do this by the use of non-judgmental tone, and the use of open-ended questions that help in conversation and reflection. Effective coaches can ask the right questions and can exactly understand the root cause. For example, the birth attendant may skip measuring temperature, not because she doesn't know how to do, but at that time she is not having the working thermometer. For the solution to this problem, a coach has to witness three factors like:
Your observation+ your thoughts+ your questions. I thought + I am concerned + I am curious to do this. A good coach also knows how to communicate by way of listening and speaking with others. In this example by using open-ended questions coach creates an opportunity for a Birth attendant to reflect the practice. Secondly, the birth attendant clearly states goals and objectives by discussion and at last by the observation the coach will understand the problem and helps her in bringing confidence and motivation for improvement.
Question 5
Discuss the following aspects relating to establishing and maintaining a record keeping system:
With an increasing concern for Quality and competent practices, it is the responsibility of coaches to adopt the systematic and detailed method of recordkeeping. This can only be achieved by the acceptable standards of practice. Coaching is growing nowadays as the emerging profession, but the record keeping is the most important part of this practice (Jones, 2016). Keeping the client record system helps in improving the session continuity, by the facilitation of planning, assessment and progress evaluation. The written records of the clients will be, used systematically in an identified record paper, which prevents the authenticity disputes.
In terms of collecting and storing the information of clients the legal requirements need to be considered for the collection of client information (how coaches should manage record keeping - The Performance Solution. (2018). Collecting information of customers is considered as the good practice as it can helps in follow ups of the clients as and when required. As the client information is considered as the security issue, and it should not be available for everybody, so it should be stored securely in the CRM database, which will check the accuracy of customers and make updates in it as and when required.
Question 6
What is your coaching mission statement?
The mission statement of life coaching is to enable the client to find the clear purpose in life, by releasing the power and reach to the goals of fulfilling long dreams. The” resolution life coaching” is committed towards the high-quality coaching classes, which enable the client to reach to the better and fulfilled life (Parker2015). For this purpose, the resolution life coaching is committed to:
- To develop the customized approach, which helps in meeting the specific needs of each individual, or organization.
- To follow the holistic approach to addressing the needs of all the clients and the organizations.
- To develop an interactive relationship between the client and the coach, which is based on the commitment of both the parties that are involved.
- To motivate the clients for achieving the potential goals and bring out positive change in the self-defined goals.
- To operate in the system where the clients feel creative and resourceful, with the ability to express their problems and defining their solutions.
Question 7
Develop an advertisement for your coaching business and explain the following:
As our business deals in motivational speaking, which means that we work on increasing the motivation level of our clients who are depressed with the career, and their lives. The target market of our motivational speaking classes is between the age group of 16-40 years. This age group is selected by us as this age group is the one who is living the stressful life, as it includes students, households, and professionals, which are having the burden on their lives of attaining the goals which they have defined for themselves. But in the competitive era, they feel depressed and demotivated.
Advertisement connection with target market will be made by creating posts on Facebook, Instagram, and Twitter, as nowadays the concept of social marketing is acceptable by all. We will create a page with the tagline “Awareness is light”, and on that homepage, we will define that what problems will be solved if the client attends our coaching classes (Scholarworks.wmich.edu.2018). Our course is of 10+ hour’s course and the initial three days are the free trial classes. There are separate batches for different age groups.
In entire day four batches have been conducted initially which include only 8-10 members so that their problems will be discussed and resolutions will be provided with ease.
In entire day four batches have been conducted initially which include only 8-10 members so that their problems will be discussed and resolutions will be provided with ease.
Question 8
Develop a Personal and Professional Development Plan including timelines indicating the following:
A personal development plan is a professional plan which is structured and undertake by an individual to make improvements in the personal and professional development. The process involves priority, skills, current proficiency, target proficiency and the time scale during which the development has been done. The plan will be initiated by taking the short-term goals and then proceed it with long-term goals. The main motive of this plan is to identify the areas of the life that needs improvement. The list helps in prioritizing the areas by setting the timeline of each goal, by writing out the action plan and reviewing it by sticking to the plan by following the schedule , by reviewing the progress.
Personal Development Plan
|
Priority
|
Skill
|
Current proficiency
|
Target proficiency
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Time scale
|
|
1
|
Presentation skills
|
Competent but nervous
|
Create confidence
|
First week
|
|
2
|
Commercial awareness
|
Interested in issues but not have practical awareness
|
Awareness in practical knowledge
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At the end of second week
|
|
3
|
Commercial awareness
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Poor- dislike working with teams
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Become a competent team player
|
At the end of the fourth week
|
|
4
|
Leadership skills
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Lack in confidence
|
Become a delegative leader
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At the sixth week
|
|
5
|
Behavioral skills
|
Fair
|
To make it good
|
At the end of the module
|
Question 9
What steps have you taken or will you take to establish your coaching business in each of the following areas
For the coaching business to be established for the long term is the important phase of the business. As many coaching businesses will fail in the initial years of incorporation. With careful planning and marketing tactics, we will make the business a success one. In terms of financial requirements , as every business needs funds in the initial years for the working so for that the setup of the business plan must be there for the requirements of the loan facility.
For every business to be set up the loan is required from the financial institution, so that it will get started. So for that, the business plan helps the financial institution in knowing the exact future prospects of the business on which basis they will provide loan for the coaching business. For understanding the legal requirements of the business, the entrepreneur has to identify the scope of practice of business, as every country and state has its own legal regulations for the setup of business. For understanding the legal requirements the company has to hire the lawyer, and with the help, the trademark has to be issued, to protect the business.
In terms of developing the marketing strategy, the identification of client needs to be done by the identification of the target market and the niche market in which we are doing business. The next stage is the brand building which will be created by the reputation of the business by the positive feedbacks of the clients (Parker, 2015). The marketing strategies that need to be adopted include the social marketing concept which helps in the growth of online presence, in terms of developing the market. This will be done by the creation of websites and the sites like Facebook, Instagram, and Twitter etc. on which nowadays the customers are more attracted. So these are some steps that will be taken to make the business a successful one.
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Allen, K. (2016). Family Life Coaching: Building a Business, Building a Profession. In Theory, Research, and Practical Guidelines for Family Life Coaching (pp. 235-256). Springer, Cham.
Hosseini, M., Shahri, A., Phalp, K., & Ali, R. (2016, June). A modelling language for transparency requirements in business information systems. In International Conference on Advanced Information Systems Engineering (pp. 239-254). Springer, Cham.
Griffiths, K. (2015). Personal Coaching: Reflection on a Model for Effective Learning. Journal of learning Design, 8(3), 14-28.
Serrat, O. (2017). Coaching and mentoring. In Knowledge Solutions (pp. 897-902). Springer, Singapore.
Jones, R. J., Woods, S. A., & Guillaume, Y. R. (2016). The effectiveness of workplace coaching: A meta?analysis of learning and performance outcomes from coaching. Journal of Occupational and Organizational Psychology, 89(2), 249-277.
Parker, P., Wasserman, I., Kram, K. E., & Hall, D. T. (2015). A relational communication approach to peer coaching. The Journal of Applied Behavioral Science, 51(2), 231-252.
Cite a Website - Cite This For Me. (2018). Who.int. Retrieved 16 February 2018, from http://www.who.int/patientsafety/implementation/checklists/scc_effective-coaching.pdf
Cite a Website - Cite This For Me. (2018). Scholarworks.wmich.edu. Retrieved 16 February 2018, from http://scholarworks.wmich.edu/cgi/viewcontent.cgi?article=3541&context=honors_theses
The GROW Model: A Simple Process for Coaching and Mentoring. (2018). Mindtools.com. Retrieved 16 February 2018, from https://www.mindtools.com/pages/article/newLDR_89.htm
How should coaches manage record keeping - The Performance Solution. (2018). the Performance Solution. Retrieved 16 February 2018, from https://theperformancesolution.com/coaches-manage-record-keeping/
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