San Diego State University Operations And Supply Chain Management Assignment Help - Linear

Question - Management of High Tech Services (HTS) would like to develop a model that will help allocate their
technicians’ time between service calls to regular contract customers and new customers. A
maximum of 80 hours of technician time is available over the two-week planning period. To satisfy
cash flow requirements, at least $800 in revenue (per technician) must be generated during the two-
week period. Technician time for regular customers generates $25 per hour. However, technician time
for new customers only generates an average of $8 per hour because in many cases a new customer
contact does not provide billable services. To ensure that new customer contacts are being
maintained, the technician time spent on new customer contacts ...Read More must be at least 60% of the time
spent on regular customer contacts. Given these revenue and policy requirements, HTS would like to
determine how to allocate technician time between regular customers and new customers so that the
total number of customers contacted during the two-week period will be maximized. Technicians
require an average of 50 minutes for each regular customer contact and 1 hour for each new
customer contact.
a. Develop a linear programming model that will enable HTS to allocate technician time between
regular customers and new customers.
b. Find the optimal solution. ...Read Less

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