Moravian College Operations And Supply Chain Management Assignment Help - Small Business

Question - Please provide the complete solutions with explanations for each question in situation 1 and 3.
Document Preview:

SITUATION 1 Christina Poole owns two pizza restaurants in a city with a population of 150,000 and is
studying her company's operations to be sure they are functioning as efficiently as possible. About 70
percent of the venture's sales represent dine-in business, and 30 percent come from deliveries. Poole
has always attempted to produce a good-quality product and minimize the waiting time of customers
both on- and off-premises. Poole recently read a magazine article suggesting that quality is now
generally abundant and that quality differences between businesses are narrowing. The writer
advocated placing emphasis on sa ...Read More ving time for customers rather than producing a high-quality
product. Poole is contemplating the implications of this article for her pizza business. Realizing that
her attention should be focused, she wonders whether to concentrate primary managerial emphasis
on delivery time. If you were advising the owner, what would you recommend? Be prepared to
support your answer. Tips for answering: - Is the article correct in saying that the quality level is
already high? - What are the risks and advantages of emphasizing speed over quality for Poole? -
Does the scale of business matter? SITUATION 3 Tyler Smithson owns Joe on the Run, a small chain
of three coffee shops, all of which are facing a challenge that is common to most service businesses:
They have to deal with highly variable demand, with two or three very busy times each day. If a
waiting line develops, we can assume that a constraint exists somewhere in the product or
service delivery. Typical workstations behind the counter include the barista station (where specialty
hot drinks are made), the drive-thru station, and the cashier station. Because the goal of the company
is to satisfy the most customers possible and increase resulting profits), a constraint at one of these
workstations must be addressed quickly. Question 1 What can be done to improve capacity?
Question 2 What can be done... ...Read Less

Solution Preview - No Solution Preview Available

Original Question Documents

N/A