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Question -
CONTEXTUAL INQUIRY 
Human Computer Interaction
 
You can access the reading material in the other attached document. You should do this assignment after reading the attached pdf document. OBJECTIVE
For your second assignment, you will gain practice in conducting a Contextual Inquiry (Beyer & Holtzblatt, 1998). This assignment is intended to be a short Contextual Inquiry (CI) that should give you a warm-up before doing more in-depth inquiries as part of your design project. You will gain practice planning a CI, observing users, adopting the master/apprentice role (you’re the apprentice), asking questions, and creating some of the work models from Beyer & Holtzblatt (1998) Chapter 6 (Flow, Sequence, Artifact, Cultur ...Read More al, and Physical).
 
WHAT TO DO
In groups of two (you can choose your partner), choose an office worker that you will observe for a total of two (2) hours. Although two hours may seem long, it is actually a very short time to gain insights into a person’s work process. The office worker you choose can be a friend, relative, acquaintance, or stranger, but whomever you choose, please get their permission before you start your observations.
 
You will follow the technique outlined in Chapters 3-4 of Beyer & Holtzblatt (1998). Specifically, you must:
 
Enter the regular workplace of the person whose work process you are studying.
 
Adopt the master/apprentice model. That is, rather than trying to memorize a bunch of interview questions, you will act as the apprentice of the worker. This will help good questions come to you naturally. Each person in your 2-person group should be the apprentice for 1 hour.
 
While the apprentice is conducting the inquiry via observation and questions, the partner should be taking notes, snapping photos (get permission first), sketching, and making reminders for later follow-up. It is okay to use voice recorders provided that you first get permission.
 
Remember that you are more interested in what people do than what people say. Often, what people say they do, and what they actually do, are different. Watch for these moments because they may contain opportunities for design.
 
In particular, look for breakdowns, workarounds, unusual uses, customizations, problems that arise, and sources of possible trouble where a new design could help. New design ideas may come to you quite quickly. Do not discuss these with your master directly, but make notes for later reflection. Instead, focus only on being a good, observant apprentice with your master informant.
 
As Chapter 3 (Beyer & Holtzblatt, 1998) indicates, you will adopt an inevitable focus of the inquiry (pp. 61-64)—something that stands out. It must be narrower than the informant’s entire work. It must be narrower, or you will feel like a boat lost at sea. Let the focus unfold during the course of your observations. Follow the structure for a Contextual Inquiry as described on pp. 64-66.
 
WHAT TO TURN IN (Assignment Writing Directions)
You and your partner should craft a report with the following sections and approximate lengths:
Overview of your informant and their work. Give some brief description about the setting, objects and people in the environment, goals of the work, and so forth. (Do not include people’s real names, but job titles are okay.) [150 – 250 words]
 
Summarize the data you obtained in your Contextual Inquiry. This includes, but is not limited to, discussing communication flow, sequence of actions, artifacts in use, culture, policies, and expectations, and the physical space in which the work took place. What was successful? Where did breakdowns occur? What workarounds were employed? Be descriptive and accurate, and to the point. [600 – 1200 words]
 
Each team must complete a diagram of the Flow Model (pp. 89-96). The group must also choose one other model to complete (Sequence, Artifact, Cultural, or Physical). Each model should be as detailed as those that appear in Chapter 6. Use an entire page for each sketch, which you can do with pencil, pen, or a computer. (Using PowerPoint works quite well, but you can create them with pen and paper if you like.) [2 pages]
 
Write a 1-2 paragraph description of each model (8-12 sentences). Highlight the main points of each model you drew. [250 – 350 words]
 
Speculate on the possibilities for a new technology that could help remedy one or more of the problems or challenges that you saw. Describe this technology (software, gadget, device, Web site, new process, etc.) and how it would make work easier or more satisfying for the informant you observed. [150 –250 words]
 
Finally, reflect on the experience of doing the Contextual Inquiry itself. What was easy? What was hard? What did you expect? What was surprising? How often did you ask a question? Did you ask too many? Did you ask too few? What types of questions worked best? Which lead to poor answers? Which lead to in-depth answers? What did you learn? [100 – 200 words]
 
The total report should be about 1600 words +/- 300 words, including the two full-page diagrams. Clear, concise writing will get better marks than lengthy, meandering prose.
 
EXPECTED TIME
The total time for this assignment should be about 3 hours for the Contextual Inquiry (including planning and setup), and about 3-5 hours to analyze the notes and craft the report. If you find yourself working more than 6-8 hours on this assignment, you’re overdoing it. Clear concise writing is preferable.
 
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Solution Preview - z \u HYPERLINK \l "_Toc401684993" Introduction PAGEREF _Toc401684993 \h 3 Data Obtained Using Contextual Inquiry PAGEREF _Toc401684994 \h 3Flow Work and Model Description PAGEREF _Toc401684995 \h 7Sequence Model for the basic development and client interaction PAGEREF _Toc401684996 \h 8Remediation using Better Requirement gathering Process and wo

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